HOURS OF OPERATION top
The website is open Monday and Tuesday every week. I check my facebook group (Lisa's Feltie Stash) periodically throughout the day. I am away from my computer at night and on the weekends. If you send a message over the weekend, please be patient for a response. I will sometimes check my messages over the weekend, but I do try to focus my time on my family during the weekend.
SHIPPING top
All orders will be shipped out in a poly-mailer using First Class Mail, unless a box is necessary. Once your order has shipped, it is up to you to track your package. You will be sent shipping confirmation with a tracking number to the e-mail address that you provide. If you would like insurance or priority shipping, please let me know when you place your order so I can send you an invoice for the additional shipping. After the package has been checked into the post office, it is up to you to contact your local post office if there is an issue with receiving your package or if there is a delay in shipping. I do not have any additional information other than your tracking number. Please be advised that during holiday seasons shipping tends to be a little slower due to weather and volume. I have also found that smaller packages tend to move a lot slower during the shipping process. If you're able to combine orders to make your packages larger, that may make a difference with shipping times.
TURN AROUND TIME top
My turn around time is current approx. 14 business days (for orders under $200), however I do try to ship orders out as quickly as possible. Orders are filled based on when I receive your order. PLEASE do not contact me to ask what my current turn around time is. If there is a change in my turn around time, I will post it in the group and change my times here.
COMBINING ORDERS top
Combined Shipping is not currently available. Please make sure your order is complete before submitting it.
RUSH ORDERS top
If you need a rush order, there will be an additional fee based on the size of your order.
Here is a direct link to my rush order options: http://www.amberjadeboutique.com/category_38/Rush-Order-.htm
Adding rush shipping will bump you to the top of my list. Based on the size of your order will depend on how quickly I can get the order into the mail. If you place a rush order late at night, it will be started first thing the next morning. If you place a rush order over the weekend, it will be started on Monday.
VARIATIONS IN COLORS (THREAD AND FELT) top
I am always looking for the latest and greatest supplies. I often try out new felt manufacturers and thread lines. Colors may vary slightly from sheet to sheet. If you need felties to be the *exact* same colors, please order them all at once. I will never send variations of supplies, colors... etc. in the same order. I can't guarantee that felties will made with exactly the same color thread tone from sheet to sheet. They may vary slightly.
BEST WAY TO CONTACT ME top
The fastest way to contact me is to send me a personal Facebook message. I will respond as quickly as possible. I respond to all Facebook messages Monday- Friday from 8AM-5PM. My time on the weekends is dedicated to my family so I will no longer be responding to messages during the weekends. Please refrain from sending e-mails as I don't check my e-mail often.
DISCOUNTS AND SALES top
All of my prices are wholesale. If there are any additional discounts that I am offering at a particular time, I will post in the facebook group (Lisa's Feltie Stash) to let everyone know.
HOW TO CUT A SHEET OF FELTIES top
All felties are stitched with a thick tear away stabelizer between the felt. This stabelizer will need to be torn away before cutting close to the felties. You will need a very sharp pair of scissors and will want to cut the outline of the design, leaving a little bit of space so that you do not cut the stitches. I personally seal the edges of my felites with a lighter. If you choose to do this, you will want to seal VERY quickly without making contact with the felt. You will just want to get the lighter close enough so that the heat touches the edge of the felt, but not the flame.
CUSTOM COLORS top
If you're requesting different colors than what is offered on the website, this is considered a custom order. For all custom orders, I require a minimum of 3 sets purchased for that pattern/ color combination. Please make sure to discuss these changes with me prior to ordering.
CUSTOM ORDERS top
Most of my felties are RTS. If you are lookng for a custom order/ custom colors, please contact me directly. There will be an additional charge for custom orders as they do take additional time. The additional charge will be based on design and quantity. Please allow additional shipping time for all custom orders.
*Please note that I do not create my own patterns. All patterns have been purchased through digitizers. I can customize colors, remove stitches etc., but I can't add anything to patterns.
WHOLESALE ACCOUNTS top
If you would like to create a wholesale account you must be a member of my facebook group. To be approved for a wholesale account, you must read the wholesale doc (located in the facebook group) and follow the necessary instructions.
Please Note: I do not send out e-mails to approve wholesale accounts.
RETURNS top
Since items are made to order, no returns are accepted.
If, when you received your order, there were incorrect items included, please contact me directly.
